101 AI statistics and facts for 2025 (market size, adoption, use cases, and more)
The global AI market isn’t just growing—it’s booming at an unprecedented pace. According to recent research by Statista, the global market for AI is projected to reach $244 billion in 2025, growing at 26.6% CAGR to hit $ 1.01 trillion by 2031.
Driving this growth is the rapid evolution of AI technology. From generative AI tools like ChatGPT to AI-driven security solutions to autonomous AI agents, the AI stack is proliferating to match.
With AI becoming embedded across business operations and daily life, many are wondering—What’s next for AI?
This post highlights the latest AI statistics to help you understand the current state of AI technology, and what's on the horizon.
You’ll find a survey of new data on AI in customer service, marketing, healthcare, operations, and more. Whether you’re new to AI or building your AI infrastructure, these data offer a snapshot of emerging business landscape of AI in 2025 to help you make well-informed decisions.
10 must-know AI statistics and facts for 2025
Only have a minute to get up to speed? Here are 10 fast AI statistics that offer a quick snapshot of AI in 2025:
75% of business leaders use generative AI as of 2024, up from 55% in 2023.
10% of companies already use AI agents, 50% plan to adopt them within a year, and 82% within three years.
81% of customers prefer to use self-service options like AI chatbots before contacting a human agent.
30% reductions in support costs have been reported by businesses using AI customer service.
15-50% of routine business tasks are projected to be AI-automated by 2027.
32% increase in revenue has been reported by companies using AI in customer service.
60% gains in employee productivity were unlocked by AI-driven assistants, per one large experiment.
80% of customer service issues will be fully resolved by AI agents by 2029, per a Gartner prediction.
44% faster response times and 45% efficiency gains are reported by customer service teams using AI for call-related tasks.
83% of executives say AI is a strategic priority, and 75% believe it will open up new markets and business opportunities.
8 major support hassles solved with AI agents
Artificial intelligence (AI) market size statistics and facts
The market size for AI technology is rapidly expanding, driven by breakthroughs in software, growing enterprise adoption, and major investments from industry leaders. The next decade will bring significant growth across every layer of the AI stack, from infrastructure to utility-specific applications.
The following AI facts and statistics offer a clear snapshot of where the AI market stands today and where it's heading. Use them to help guide how you plan, invest, and stay competitive.
The AI market is forecast to grow to $1.77 trillion by 2032.
(Source: Fortune Business Insights)
1. Leading tech companies are on track to invest $320 billion in AI development by 2025.
2. The AI market is forecast to grow to $1.01 trillion by 2031.
3. North America is currently the largest AI market, while Asia-Pacific is the fastest-growing region.
4. The fastest-growing categories of AI investment are AI chips and hardware.
5. AI could contribute $15.7 trillion to the global economy by 2030—$6.6 trillion from productivity gains and $9.1 trillion from consumer impact.
AI adoption statistics and facts
From small businesses to global enterprises, more teams are using AI to improve customer experiences, automate tasks, and unlock insights. The statistics and facts below paint a clear picture of how quickly AI is becoming embedded in business operations and everyday tools.
10% of companies already use AI agents, with over 50% planning to adopt them within a year and 82% within three years.
(Source: Capgemini)
6. More than 80% of organizations consider AI a key part of their business strategy.
7. Nearly 8 in 10 companies now use AI in at least one business function.
8. 90% of organizations believe adopting AI gives them a competitive advantage.
10. 89% of small businesses have implemented AI tools to improve efficiency and automate workflows.
11. Nearly half of businesses now use AI to manage and analyze large-scale data.
12. 10% of companies already use AI agents, with over 50% planning to adopt them within a year.
13. 97% of CEOs believe generative AI will positively impact their operations.
14. 65% of consumers say they plan to use tools like ChatGPT instead of traditional search engines.
15. Global AI use is expected to grow by 20% in 2025, reaching 378 million overall.
16. One-third of new AI users will come from the U.S., totaling 133 million by 2025.
17. China is projected to reach 75 million AI users by 2030, with 6.6 million new users added in 2025 alone.
18. A Pew Research survey found that 55% of Americans regularly use AI.
19. However, only one-third of US consumers believe they interact with AI regularly.
AI customer service statistics and facts
Customer service is one of the clearest areas where AI is making a significant impact. From reducing response times to cutting costs and boosting satisfaction, AI in customer service is making support faster and smarter.
And the AI customer service statistics below prove it. Use them to inform your customer experience strategy and evaluate where AI can streamline operations, reduce costs, and elevate support quality.
By 2029, agentic AI will independently resolve 80% of common customer service issues without the need for human involvement.
(Source: Gartner)
20. AI is expected to manage up to 95% of all customer service interactions across voice and messaging channels in 2025.
21. Gartner predicts that by 2029, agentic AI (AI agents) will independently resolve 80% of common customer service issues without human involvement.
22. Businesses using AI report a 30% reduction in support costs while doubling the number of inquiries handled.
24. AI tools for customer service can reduce call durations by 45% and resolve issues 44% faster than humans.
25. 80% of companies already use AI to improve customer support, and 86% of service teams are testing or implementing AI tools.
26. The market for AI customer service is projected to reach $4.1 billion by 2027, growing at 16% annually.
27. Over half of contact centers have invested in conversational AI, and 44% more plan to follow.
28. By 2026, 70% of customer experience leaders plan to deploy generative AI across customer touchpoints.
29. First response and resolution times can drop by up to 37% and 52%, respectively, with AI-powered tools.
30. Companies using AI in customer service report a 32% increase in revenue.
31. Human customer service agents using generative AI save over two hours per day through faster, more accurate responses.
32. The top reasons companies adopt AI for customer service are faster information delivery (67%), reduced wait times (62%), and better data accuracy (53%).
33. AI helps human agents handle 14% more inquiries per hour by boosting speed and productivity.
34. 84% of support agents say AI makes responding to tickets easier, and 64% say it helps personalize replies.
35. 81% of customers prefer to use AI-powered self-service before reaching out to a human agent.
36. 80% of customers who interact with AI-powered support report a positive experience.
37. 61% of first-time buyers prefer quick responses from AI over waiting to speak with a human agent.
38. Nearly half of customer service professionals believe generative AI will help improve customer self-service options.
39. 79% of customer service professionals see AI and automation as essential to their strategy, including 56% in B2B and 54% in B2C sectors.
40. 88% of executives believe fast, automated resolutions help increase user loyalty, and 91% of businesses view AI as a positive force for customer engagement.
41. Despite widespread use, 56% of consumers are often frustrated by AI customer-service chatbots.
Learn more: AI agents vs. chatbots: How to make the right choice
Automate customer service with AI agents
AI in ecommerce statistics and facts
Today’s shoppers expect instant, tailored experiences. Businesses that use AI in ecommerce to deliver those experiences are seeing massive gains in sales, efficiency, and customer satisfaction.
From Amazon’s recommendation engine to supply chain forecasting and voice shopping, AI is driving real, measurable results. And as the market continues to grow, brands that embrace intelligent, proactive AI agents will have a major edge. Use the statistics below to identify opportunities, benchmark performance, and shape your AI strategy for the future of retail.
AI-powered product recommendations can increase revenue by up to 300%, raise conversion rates by 150%, and boost average order value by 50%.
(Source: Monetate)
42. The AI in ecommerce market is valued at $9.01 billion in 2025 and is projected to grow to $64.03 billion by 2034.
43. AI in ecommerce delivers more than a 25% improvement in key outcomes like customer satisfaction, revenue, and cost reduction.
44. AI-powered product recommendations can increase revenue by up to 300%, raise conversion rates by 150%, and boost average order value by 50%.
45. Amazon attributes 35% of its annual sales to its AI-driven recommendation engine.
46. Over 50% of ecommerce businesses consider generative AI a strategic technology for gaining a competitive edge.
47. 51% of ecommerce companies say AI has improved their products’ features, functionality, and overall performance.
48. Early adopters of AI-enabled supply-chain management solutions reported a 15% improvement in logistics costs, a 35% improvement in inventory levels, and a 65% improvement in service quality, compared to competitors.
49. AI forecasting tools reduce supply chain errors by 30–50%, cut lost sales by 65%, and lower warehousing costs by up to 40%.
50. 61% of consumers say AI-generated product recommendations frequently or always influence their buying decisions.
51. 24% of online US shoppers use AI chatbots regularly, and 61% say they value the time saved through 24/7 availability.
52. In 2024, voice commerce grew by more than 54%, and 60% of U.S. shoppers reported using AI-powered voice assistants on a regular basis.
53. AI-driven personalization can boost customer satisfaction by as much as 20% and improve conversion rates by up to 15%.
AI in marketing statistics and facts
From content creation to campaign optimization, AI is helping marketing teams move faster, reach the right audience, and deliver better results. But the future of AI in marketing isn’t just about generating content, it’s about delivering the right message to the right person at the right time.
AI agents, for example, can autonomously trigger actions across channels, like sending a follow-up email, updating a CRM, or adjusting ad spending in real time. But many marketing teams are still only scratching the surface of what’s possible with AI. Use the following AI in marketing statistics to evaluate where AI is already making an impact and where you can take it further.
46% of businesses using AI in marketing have seen an increase in revenue across sales and promotional efforts.
(Source: McKinsey)
54. 83% of executives say AI is a strategic priority for their organization.
55. 75% of executives believe it will help them expand into new markets and business opportunities.
56. Companies using AI across their marketing functions expect 75% of their team’s time to shift from production tasks to strategic, high-impact work.6
57. 88% of marketers say they use AI regularly in their daily work.
58. 92% of businesses plan to invest in generative AI tools for marketing within the next three years.
59. 86% of marketers expect to increase their use of AI in the next 36 months.
60. 56% of marketing teams are currently using AI, while 29% plan to adopt it soon.
61. Global AI marketing revenue is projected to reach $26.99 million in 2025, with spending expected to grow at a 25% annual rate through 2030.
62. The broader AI marketing industry is forecast to hit $47.3 billion in 2025 and double to $107.5 billion by 2028.
63. 52% of U.S. marketers say AI has significantly improved speed and workflow efficiency.
64. 88% of marketers using AI say it plays a key role in delivering personalized experiences across channels.
65. Despite strong interest, 70% of marketers reported not receiving any formal training on generative AI tools.
66. 46% of businesses using AI in marketing have seen an increase in revenue across sales and promotional efforts.
67. 37% of companies report a 10–19% reduction in marketing and sales costs after adopting AI tools.
68. 87% of organizations believe AI gives them a competitive advantage in marketing and sales.
Delight customers with AI customer service
AI in healthcare statistics and facts
From diagnostics and imaging to personalized care and administrative automation, AI in healthcare is helping providers deliver faster, more accurate, and more accessible care. With growing shortages in healthcare staff and rising patient demands, AI is also becoming essential to maintaining and improving quality of care.
By understanding how AI is being adopted across hospitals, clinics, and digital health platforms, you can better plan for innovation, investment, and improved outcomes.
AI could save the U.S. healthcare system up to $360 billion annually over the next five years.
(Source: Deloitte)
69. Physician use of AI jumped from 38% in 2023 to 66% in 2024, with 68% of doctors reporting clear benefits.
70. 46% of U.S. healthcare organizations are in the early phases of generative AI implementation and moving toward enterprise-level integration.
71. The global healthcare AI market reached $32.3 billion in 2024 and is projected to grow to $431 billion by 2032, with a CAGR of 38.2%.
72. AI could save the U.S. healthcare system up to $360 billion annually over the next five years.
73. 88% of healthcare leaders say automation, including AI, is critical to solving workforce shortages.
74. 32% of healthcare organizations see AI tools as their leading priority for technology in 2025.
75. Over 500 AI algorithms have received FDA approval, covering use cases like diagnostic error reduction and personalized treatment planning.
76. 92% of healthcare professionals see promise in using generative AI to improve efficiency, and 65% say it can speed up clinical decision-making.
77. 68% of physicians view AI as a positive advancement in healthcare delivery.
78. Despite optimism, 41% of physicians express concerns about AI’s impact on patient privacy.
79. 53% of patients say AI makes healthcare more accessible, while 46% believe it helps lower costs.
80. Over 60% of digital health users rely on AI assistants for symptom tracking and personalized health insights.
81. The most common health questions asked of AI tools include fever, chest pain, and fatigue (65%), cold and flu symptoms (32%), and sexual health concerns (18%).
AI in education statistics and facts
AI in education enables something that once seemed impossible: scalable personalization. Tools that adapt to individual learning styles, forecast academic risks, and deliver support in real time are helping educators reach more students, more effectively than ever before.
Use the following statistics to better understand where the AI is making an impact on education and where it still has room to grow.
Adaptive learning technologies powered by AI have been shown to improve student test scores by as much as 62%.
(Source: Global EdTech)
82. The global market for AI in education is projected to reach $88.2 billion by 2032, growing at a CAGR of 43.3%.
83. 47% of education leaders report using AI in their daily work.
84. Automated grading systems can reduce teacher workload by up to 70%, allowing more time for student engagement.
85. 53% of educational institutions report a significant increase in student engagement due to AI use.
86. 49% of teachers say AI has helped reduce their administrative burden, although 42% are concerned about data privacy.
87. 1 in 10 educators say teaching AI itself should be a top priority in schools.
88. Adaptive learning technologies powered by AI have been shown to improve student test scores by as much as 62%.
89. AI chatbots used in education provide personalized learning support with a 91% accuracy rate.
90. Predictive analytics can identify students at risk of failing with 80% accuracy, enabling earlier intervention.
91. 24% of high school students admit to using AI for cheating, raising ongoing concerns about responsible use.
92. In 2025, 92% of students report having used AI in some form, and 88% say they’ve used generative AI for schoolwork.
93. 54% of parents believe AI could have a positive effect on their child’s education.
AI productivity statistics and facts
Whether it’s saving hours per week, boosting team output, or tripling task speed, AI helps operations do more with less.
For leaders looking to scale efficiency and employees eager to free up time for higher-value work, these insights offer a glimpse into how AI is reshaping the future of work.
By 2027, AI agents are projected to automate between 15% and 50% of routine business tasks.
(Source: Sellers Commerce)
94. 90% of surveyed employees in 2024 said AI helped them save time on their tasks.
95. In a 2024 study, employees using generative AI saved an average of 2.2 hours per week—roughly 5.4% of their working time.
96. One-third of daily AI users reported saving four or more hours per week, compared to only 11.5% of occasional users.
97. Developers using AI coding assistants are 88% more productive than those working without them.
98. Developers using AI tools completed 126% more projects per week compared to those not using AI.
99. AI has tripled task efficiency in some cases, reducing a 90-minute job to just 30 minutes.
100. By 2027, AI agents are projected to automate between 15% and 50% of routine business tasks.
101. 38% of employees say AI agents enhance their creativity at work.
102. 79% of workers report better performance thanks to AI agents.
103. Collaborating with AI agents increased productivity per worker by 60% in a large-scale marketing experiment.
Empower your support agents with AI
The future of AI: What the numbers tell us
The AI statistics we’ve explored in this blog post paint a clear picture: AI is driving measurable gains in efficiency, revenue, personalization, and customer satisfaction. Across industries, it’s reshaping customer service, transforming marketing, streamlining operations, and unlocking entirely new ways of working.
So, it’s no surprise AI adoption is accelerating. But adoption is only the first step. The move from passive automation to proactive, agentic systems is already in motion. And for companies looking to scale with intelligence, the next step is about more than just technology. It’s about strategy.
Sendbird makes that next step easier. Built for real-world applications on enterprise-grade infrastructure, Sendbird’s AI agents integrate with your tools, access real-time data, and take actions across multiple systems. Whether resolving a support ticket, updating a CRM, or answering a complex customer inquiry, these agents can act autonomously and continuously improve based on outcomes.
For teams looking to scale fast without sacrificing quality, our AI agent builder also makes it easy to deploy and customize vertical AI agents tailored to your workflows, goals, and customer needs.
Contact our AI experts to learn more.
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