Sendbird Security
At Sendbird, security isn't just a feature, it's in our DNA. Trust is earned, and we earn yours by keeping your data safe.
Securing every conversation - human or AI, at global scale
When customer conversations drive your business, trust isn’t optional. Sendbird protects every interaction, whether human or AI, with enterprise-grade security, privacy, and performance, trusted by some of the world’s most security-conscious industries.
Best in class internal security
Sendbird uses an automation-first approach to implement advanced internal security measures.
- FIDO2 MFA & device trust to prevent phishing
- Automated Detection & Response
- Automated Compliance
- DevSecOps approach
Enterprise-grade reliability & performance
Proven to perform at global scale, Sendbird powers 7 billion+ conversations every month—delivering high availability, low latency, and real-time responsiveness, even in mission-critical environments.
- Global infrastructure built for scale
- Real-time monitoring and 24/7 incident response
- Trusted by enterprises across regulated industries
Advanced security
features & controls
Built-in security features give you full control over how you protect customer data—so you can align Sendbird to your internal policies and compliance needs.
- End-to-end encryption and TLS in transit
- Granular role-based access controls
- Full audit logs for visibility and control
Data privacy & residency options
Maintain full control over where your data resides, how it’s stored, and who can access it—helping you meet regulatory and internal data governance requirements.
- Regional hosting to support data residency needs
- Clear data ownership and processing transparency
- Flexible data retention settings aligned to your policy
Enterprise-grade security, fully transparent.
Sendbird operates a trust center where you can find all our compliance certifications & attestations, penetration test reports, FAQ’s, policies and more
Bug bounty program: partner with us to keep Sendbird safe
Security is a shared responsibility—one we take seriously.
We operate a public bug bounty program to proactively identify and resolve potential vulnerabilities. If you discover an issue, report it through our program, and we’ll work with you to address it swiftly.
Comprehensive security documentation for your teams
We understand security is top priority for our customers, and we have detailed guides on the security features available for our customers to secure their Sendbird implementation.
Security compliance & accreditation
Sendbird maintains a strong commitment to data security and privacy, which is reflected in our adherence to a variety of industry-leading compliance and privacy frameworks. These frameworks include but are not limited to GDPR, CCPA, HIPAA, and SOC 2 Type 2.
Security resources and insights
Sendbird actively contributes to the global security community - sharing insights on emerging threats, AI safety, and best practices through blog posts, podcasts, and industry events.
Revolutionizing IT onboarding: A zero-touch approach
Uncover how Sendbird's zero-touch IT onboarding approach creates a faster and more efficient employee onboarding experience.
How does Sendbird secure AWS?
Learn the steps Sendbird took to make AWS infrastructure secure-by-default.
Multi-layered Zero Trust with Yash Kosaraju
For this 18th episode of Access Control Podcast, a podcast providing practical security advice for startups, Developer Relations Manager at Teleport Ben Arent chats with Yash Kosaraju.