New era of voice AI agents: Faster, smarter, and built with human-like empathy
When customers pick up the phone, they’re not just asking for answers; they’re asking for resolutions. And on the busiest days, when volume spikes and patience runs low, their expectations are higher than ever.
Today, we’re introducing the next evolution of Sendbird voice AI agents: rebuilt for speed, engineered for natural conversations, and integrated with the full power of our omnichannel AI agent platform. It’s not just about adding voice capabilities. It’s about making voice better — faster, clearer, more capable, and more trusted than ever.
Voice is still the most human channel
Voice is the original customer service channel, and it remains the one people reach for when the issue is urgent or the stakes are high. It is still the gold standard when trust, clarity, and resolution matter. But while customers still rely on phone calls, traditional voice automation hasn’t kept up. Slow, robotic, hard-to-understand voice bots have become a source of frustration rather than relief. Sendbird voice AI agents change that.
Voice isn’t just a channel. It’s a reflection of your brand. That’s why we’ve made every detail customizable. From personality and speaking speed to tone, language, and branded behavior, voice should sound like your business, not like a bot.
With nearly a decade of experience powering customer communication for the world’s most trusted brands, we understand the value of every single “hello.” That first second sets the tone for the entire conversation. So, we set a higher bar for speed, for clarity, and for human-like understanding.
“I think voice is the ultimate unlock for AI for the general population — the day-to-day workers, the elderly, the non-digital natives. Instead of Grandma asking her son to come and fix the internet on her behalf, now she can talk to an AI agent that can walk her through step by step.”
—John Kim, CEO of Sendbird
Designed for the chaos of real conversations
Fast
Every second matters in a voice interaction. A long pause or awkward gap can break the flow and make it obvious you are talking to a robot. Sendbird voice AI agents are built to respond instantly, keeping conversations natural and fluid.
Cuts through the noise
Real-world conversations are messy. People mumble, interrupt, change course mid-sentence, or speak in noisy environments. They have accents or regional dialects. Sendbird voice AI handles it all — accents, cutoffs, background noise, and interruptions — without missing a beat.
Accurate
Our voice AI agents don't just transcribe. They listen for intent, adapt to emotion, and drive resolution with precision. And unlike many models that are only tested in production, ours are pre-tested against real-world scenarios with Trust OS, our responsible AI evaluation framework. The result: consistent performance, verified outcomes, and a voice experience you can trust.
Voice is most powerful when it’s part of something bigger
Sendbird voice AI agents are not a standalone solution. They’re part of a unified, omnichannel AI platform that seamlessly blends phone, chat, SMS, email, and more. That means your AI agent can send a confirmation text during a call, deliver a recap email immediately after, or switch channels mid-conversation, without losing context. And when human help is needed, the handoff is seamless. Agents pick up right where AI left off, with full memory and context making sure every customer feels like a VIP. And it’s all powered by one AI brain that stays with your customer across channels, so there’s never a need to repeat, restart, or reset.
This upgrade is just the beginning. As we continue to build the most complete AI agent platform, we’re setting a new standard for customer experience: fast, human, and truly omnipresent. The future of customer service isn’t just automated. It’s personalized, proactive, and present on every channel, especially voice.
