Enhance your customer support experience on web and mobile apps with Sendbird's reliable chat and effortless integration into Service Cloud.
Support chat for Service Cloud—perfected.
Elevate your customer service experience on mobile and web with Sendbird chat and AI customer service.
Delight your customers with lightning-fast support. Provide real-time, seamless conversations even if sessions disconnect.
Streamline your support workflows. Enable agents to work on multiple cases simultaneously to drive efficiency.
Get to value fast with effortless implementation. Seamlessly integrate omnichannel support chat for enhanced customer service.
Assist customers at scale with Sendbird AI customer service agents.
Elevate customer experience and team efficiency with reliable, state-of-the-art chat and AI for customer service.
Deliver exceptional mobile support with pixel-perfect live chat powered by Sendbird's feature-rich chat SDKs that integrate simply with Salesforce Service Cloud.
Implement reliable and scalable support chat customers will love.
Say goodbye to banking frustration. Provide real-time assistance for customers seeking answers to their financial needs.
Get your customers the care they need. Book appointments, access records, and get answers with 24/7 live chat support.
Provide support for online shopping needs. Convert faster by helping customers track orders and handle product questions.
Offer hassle-free delivery with fast and real-time issue resolution. Answer customer queries and provide updates on order status.
With Sendbird, Traveloka seamlessly handled its initial customer care chat use case by integrating with its Salesforce ticketing system, resulting in significantly increased uptime, performance, and overall reliability. Customers no longer face the challenge of disconnected support chats, and the mobile app has seen over 60 million total downloads with over 40 million monthly active users. This equates to a customer retention rate of 50% higher than the travel app industry average.
“The chat built with the Sendbird SDK has become the most popular communication channel among all options available to Traveloka users, including SMS, email, Facebook, or Twitter.”
Adi Alimin, VP of Platform Products
The AI powered customer support integration helps businesses to revolutionize support and offer unparalleled efficiency, intelligence, and speed in every interaction.
With the ChatGPT-powered Summarize feature, live chat support agents receive a summary of the support chat.
Use the customizable, feature-rich Salesforce Connector for live chat support. Answer customer queries within Salesforce, leverage a ChatGPT-powered summarize feature & extend Salesforce Service Cloud.
