How to choose
an enterprise-grade AI agent
Sendbird was built for the teams who ask the hard questions.
Enterprise-grade isn’t a buzzword, it’s a standard.
You need traceability, observability, and control at every step of the AI lifecycle. We built Sendbird AI to set the bar, and give your team the confidence to move fast without compromising trust.
The enterprise-grade checklist
Full observability & control
See what your AI is doing and why. Stay in control.
Capability Sendbird Other AI platforms
AI activity trail on every conversation
Version control & rollback
Deployment logs & full audit history
Environment separation (Dev vs. Prod)
Custom safeguards & PII checks
Role-based access control
Region/country-based controls & policy enforcement
Multi-agent architecture for scalability and versatility
Pre-production testing
Test full conversations before your customers ever see them. Reviewed by both AI and humans.
Capability Sendbird Other AI platforms
Flagged hallucination & risky responses
One-click fix to convert conversation to knowledge & create test sets
Human-grade AI agent scorecards
Environment separation (Dev vs. Prod)
AI suggestions for refinements
Infrastructure backbone
Scale your AI with confidence — secure, compliant, and built for enterprise.
Capability Sendbird Other AI platforms
SOC 2 Type II, HIPAA, GDPR compliance
Global-scale communication infrastructure
Billions of conversations processed every month
Multilingual support at enterprise scale
Ask 5 questions
to vet an AI agent
Can I simulate and validate full conversations
before going live?
Can I trace every AI action and decision — and explain what it did and why?
Can I safely stage, approve, and control which updates go live and where?
Can my team intervene when something goes wrong and rollback instantly?
Can the platform handle enterprise-level scale and global volume without breaking?