The only AI support agent that moves with your customers, solves problems proactively before they escalate, and knows exactly when to step in or stay out of the way.
FEATURE
Omnichannel AI support that follows every customer move.
One AI across mobile apps, web, SMS, email, WhatsApp, and voice. Support feels like one continuous conversation, not six.
Proactive AI support that steps in before customers even ask.
Predicts intent, detects friction, and resolves issues before they become tickets like answering “where’s my order?” before it’s even asked.
BENEFIT
AI support that’s always present, only visible when it matters.
Always aware, never intrusive. Your AI service agent knows when to help and when to stay out of the way, so customers get support only when it’s welcome.
The best support agent
is the one your
customer never has to use.
Proactive AI chat: Everyone else makes your customer wait. Sendbird solves it first.
Reactive support waits. Proactive AI support prevents. Most AI reacts. Ours predicts.
Prevent issues before they become tickets.
Spot early signs of friction like failed logins or drop-offs, and resolve them before they hit your support queue.
Anticipate needs before customers say a word.
Trigger actions based on intent signals like browsing, inactivity, or upcoming deadlines. Deliver value before customers even know they need help.
Earn trust early. Make proactive AI support your advantage.
Proactive AI interactions turn every moment into a brand differentiator. Show up before you're asked and show customers they matter.
Drive measurable business impact with every AI conversation
Sendbird’s omnipresent AI delivers measurable impact across the board – reducing tickets, accelerating resolution, and strengthening customer relationships.
Omnipresent AI is an intelligent support agent that lives across all customer touchpoints—mobile apps, web, SMS, email, WhatsApp, and voice—to deliver proactive, consistent, and context-aware service at every step of the journey. The support feels continuous, seamless, and intelligent. To learn more, check the introduction blog about omnipresent AI for customer service.
How do omnipresent AI agents work?
Omnipresent AI agents connect to your channels and backend systems to monitor behavior and trigger support actions. You define what it does using Actionbooks—modular AI Standard Operating Procedures (AI SOPs) that guide how the agent responds, solves issues, or escalates. These SOPs are created and customized in the AI Agent Builder, a no-code tool that lets you script, test, and deploy AI behavior across web, mobile, and messaging channels.
What is proactive AI customer service?
Proactive AI customer service is the next evolution of human-based omnichannel support, where AI support agents anticipate users' needs and resolve issues before they’re reported. The AI agent monitors behavior and system signals—like failed logins, delays, or inactivity—and steps in automatically with helpful and personalized messages and actions to prevent frustration and eliminate the creation of support tickets.
