Ecommerce AI agents | Retail AI

Retail AI agents that show up, scale, and stay ahead

Resolve the most common questions automatically, scale during peak seasons, and engage shoppers before issues arise with one ecommerce AI agent across all channels.

Retail AI agents that show up, scale, and stay ahead

Resolve the most common questions automatically, scale during peak seasons, and engage shoppers before issues arise with one ecommerce AI agent across all channels.

Automate your highest-volume questions

Remain calm during the chaos

Stay one step ahead of shopper frustration

Build. Test. Evaluate. Repeat. AI for retail is here.

Customize your AI agent for retail, test it against real-world conversations, and optimize it over time. It’s everything you need to deploy with confidence and deliver a great shopping experience your customers will love.

Build with confidence

Bring your ecommerce AI agent up to speed just like a new team member. Upload knowledge, define workflows, and tailor it to your customer support needs instantly.

Test before you go live

Avoid surprises after launch. Run your retail AI agent through real scenarios in a safe testing environment to validate responses before customers ever see them.

Evaluate, iterate, and improve

Stay in control post-launch. Review AI conversations, identify trends, and measure performance to optimize your AI agent for ecommerce and maximize ROI over time.

Retail results you can measure

From order tracking to returns, Sendbird’s retail AI Agent helps you reduce tickets, speed up resolutions, and drive repeat purchases one interaction at a time.

Scale during busy seasons

Provide instant support during surges without the headaches of short-term hiring.

Faster resolution

Automate repetitive questions with human-like empathy.

Lower support costs

Fewer tickets, less overhead, thanks to proactive AI resolution.

Higher CSAT and retention

Fix problems before they’re felt and grow average order value.

Scale during busy seasons

Provide instant support during surges without the headaches of short-term hiring.

Faster resolution

Automate repetitive questions with human-like empathy.

Lower support costs

Fewer tickets, less overhead, thanks to proactive AI resolution.

Higher CSAT and retention

Fix problems before they’re felt and grow average order value.

Calculate your ROI

Powering 7 billion conversations
every month. Ready for yours.

Enterprise-grade scalability & reliability

Built on the world's #1 communications API platform, trusted by industry leaders from on-demand, healthcare, retail, and more.

Ironclad security & compliance

Our infrastructure meets the highest degree of compliance and security requirement, including GDPR, SOC 2(Type II), HIPAA/HITECH, ISO27001.

Privacy-first data governance

Your data remains yours—never accessed, used, or shared. With PII protection, AES256 encryption, data masking, and region-specific storage, all secured by TLS 1.3 security.