Blog
Agentic commerce: The next evolution of AI in retail
Discover how agentic AI—which acts on behalf of users or businesses—is poised to reshape how people shop and retailers operate.
AI agent support that moves at the speed of retail
Shoppers don’t wait; neither should your support. Sendbird AI agent is built for the volume, urgency, and emotional stakes of modern retail.
Automate your highest-volume questions
Remain calm during the chaos
Stay one step ahead of shopper frustration
Build. Test. Evaluate. Repeat. AI for retail is here.
Customize your AI agent for retail, test it against real-world conversations, and optimize it over time. It’s everything you need to deploy with confidence and deliver a great shopping experience your customers will love.
Retail results you can measure
From order tracking to returns, Sendbird’s retail AI Agent helps you reduce tickets, speed up resolutions, and drive repeat purchases one interaction at a time.
Powering 7 billion conversations
every month. Ready for yours.
Ecommerce AI agent resources
Blog
From carts to care: How retail AI agents turn every interaction into loyalty
Explore how retail AI agents resolve issues fast and build customer loyalty. From Black Friday chaos to daily support, every interaction counts.
Blog
Beyond chatbots: Retail AI agents are the future of shopping
This blog explains how retail needs to move beyond AI chatbots and start deploying omnichannel AI agents that integrate with their support software.
Blog
Charting the future of AI agents at eTail Boston
Learn why scalable, trustworthy AI agents are the future of customer experience—and how Sendbird is making them a reality for enterprises.