Blog
Agentic commerce: The next evolution of AI in retail
Discover how agentic AI—which acts on behalf of users or businesses—is poised to reshape how people shop and retailers operate.
Customize your AI agent for retail, test it against real-world conversations, and optimize it over time. It’s everything you need to deploy with confidence and deliver a great shopping experience your customers will love.
From order tracking to returns, Sendbird’s retail AI Agent helps you reduce tickets, speed up resolutions, and drive repeat purchases one interaction at a time.
Explore how retail AI agents resolve issues fast and build customer loyalty. From Black Friday chaos to daily support, every interaction counts.
This blog explains how retail needs to move beyond AI chatbots and start deploying omnichannel AI agents that integrate with their support software.
Learn why scalable, trustworthy AI agents are the future of customer experience—and how Sendbird is making them a reality for enterprises.