The AI agent Zendesk wishes they built
With Sendbird, AI resolves most cases, and you get a modern help desk included at no extra cost.
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Upgrade your customer support without paying for extra seats -
Resolve support issues before they happen with Proactive AI -
Omnichannel coverage across SMS, WhatsApp, email, and more
“Zendesk is clearly at a point in its journey where its aiming for maximum money extraction, minimum delivery.”
Zendesk customer on G2
Book a demo to see Sendbird's AI agent in action
Why switch to Sendbird?
Zendesk AI is an add-on to a desk built for antiquated human workflows. Our approach embraces purpose-built AI that helps you make the leap to an evolved CS structure that builds trust across all conversations.
AI-default
AI as an add-on
Proactive resolution comes first
Tickets come first
Mobile, SMS, email, app, WhatsApp & more
Email-focused support
Natural, conversational AI instructions
Rigid workflows and decision trees
Simple, transparent pricing
Complicated pricing tiers
Replace ticketing
Support that solves before the ticket is even created.
Zendesk AI waits. Sendbird AI predicts, detects friction, and steps in early. Stop asking customers to wait in line because your ticketing system can’t keep up.
True omnichannel coverage
One AI across every channel.
No copy-paste scripts.
Zendesk AI support begins and ends in chat and email. Sendbird follows your customers across mobile apps, SMS, WhatsApp, web, and more.
Predictable pricing,
no headaches
AI shouldn’t cost extra just to be useful.
Zendesk AI's pricing is layered and hard to scale. Sendbird’s conversation-based model is simple, scalable, and transparent.
Industry leaders fly with Sendbird.
It's your turn to rise.
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
“The AI agent platform from Sendbird stood out to us for its clean interface and user-friendly design.
It’s clear they’re focused on building something that’s easy to engage with.”
Dave Singh
Dir. Product Management | Transcarent (formerly Accolade)
Business impact
Lower support costs
AI prevents tickets before they’re filed
Faster resolution
Continuity across all channels, no repeated context
Higher CSAT
Frictionless, proactive support builds loyalty
Built for scale
Enterprise compliance, global scale
Lower support costs
AI prevents tickets before they’re filed
Faster resolution
Continuity across all channels, no repeated context
Higher CSAT
Frictionless, proactive support builds loyalty
Built for scale
Enterprise compliance, global scale