Got questions about Sendbird? Call +1 463 225 2580 and ask away. 👉
Got questions about Sendbird? Call +1 463 225 2580 and ask away. 👉
EN
Contact sales
EN
Back to What’s NewAI agent
Product release
Salesforce supported as a knowledge source

Salesforce supported as a knowledge source

Mar 20, 2025
Salesforce knowledge source for sendbird ai agent

Customer service teams depend on fast, accurate information. But knowledge is often scattered – spread across multiple tools, buried in outdated uploads, or requiring constant manual updates.

With Salesforce knowledge source integration, AI agents can now pull answers directly from live Salesforce Knowledge articles. No more outdated documents. No more manual syncing. Just real-time, authoritative responses from your company’s single source of truth.


What this means for customer service teams:

  • Accurate, up-to-date responses: AI agents retrieve the latest policies, product details, and operating instructions directly from Salesforce knowledge.

  • Zero manual effort: No need for teams to manually upload or update documents. Everything stays in sync automatically.

  • Faster resolutions: AI agents provide consistent, context-rich answers, reducing escalations and improving customer satisfaction.

Salesforce knowledge source for AI agent

Salesforce now joins the expanding list of supported knowledge sources, including Confluence, website URLs, direct file uploads, and Zendesk. Available now on Sendbird AI agent for customer service.